Skip to main content

Contact List

THERE’S A NEW WAY TO CONTACT US! To submit questions, resolve an issue, or provide feedback, please contact us by completing our online form.

Long-Term Services and Supports

ResourcesTelephoneE-mail
Center for Information and Training (CIT)
For assistance with Cost or Accountability
Report completion, instructions, informal reviews
and/or general guidance.
(737) 867-7817PFD-LTSS@hhs.texas.gov
Cost Report Requests and Submission
(including STAR+PLUS)
 CostInformationPFD@hhs.texas.gov
Cost Report Excusal and Extension Information PFD-LTSS@hhs.texas.gov

Texas Department of Family and Protective Services (DFPS) 24RCC and SSCC Cost Report Excusal and Extensions Requests.

For assistance with 24RCC and SSCC Cost Report completion, instructions, informal reviews
and/or general guidance.

 PFD-DFPSRates@hhs.texas.gov
State of Texas Automated Information
Reporting System (STAIRS)
 CostInformationPFD@hhs.texas.gov
Enrollment for Rate Enhancement, Final Cost
or Accountability Reports, and Vendor Holds
related to Cost and Accountability Reports
(737) 867-7793PFD-RE@hhs.texas.gov
Training Information and Registration PFD-LTSS@hhs.texas.gov
Help with the Quality Incentive Payment
Program (QIPP)
 QIPP@hhs.texas.gov
Problems Viewing or Downloading from
Website
 PFDWebTeam@hhs.texas.gov

Mailing and Physical Address:

Regular Mail:
Texas Health and Human Services Commission
Attention: Provider Finance Department
Mail Code H-400
P.O. Box 149030
Austin, TX 78714-9030

Overnight and Courier Delivery:
Texas Health and Human Services
Attention: Provider Finance Department
North Austin Complex
Mail Code H-400
4601 Guadalupe St
Austin, TX 78751